Shipping Terms

Payment Methods

We accept cash on delivery (COD) and other payment options as displayed at checkout.

Returns

For return instructions, please refer to our Return Policy section.

Customer Support

If you have any questions after receiving your order, please contact our 24/7 online customer service.

Shipping Details

1. Shipping Cost: Free shipping on all orders.
2. Processing Time: Orders are processed within approximately 3 working days. Deliveries may occur on weekends and public holidays.
3. Estimated Delivery Time: 7–10 working days after order processing.
4. Delivery Instructions: Please provide a valid address and phone number where you can receive the package. If you cannot be present, you may authorize someone else to sign for the delivery. The courier will deliver to the address on file; delivery to a specific person is not guaranteed.
5. Inspection upon Delivery: Check the outer packaging for damage. If the seal is broken or the box is damaged, you may refuse the delivery. Inspect the items and quantity before signing.
6. Incomplete Information: If an order cannot be delivered due to insufficient details, the courier will hold it for 5 days. We will notify you by email. If we receive no response within 5 days, the order will be returned to our warehouse and refunded.

Return & Refund

1. If the item you received is defective, you may request a full refund.
2. Return conditions are governed by the product page and checkout terms.
3. Returned items must be in their original condition, including all accessories, packaging, and documentation (e.g., invoices, credit notes).
4. You agree that when processing a refund, we may require documents as mandated by applicable laws.

Frequently Asked Questions (FAQ)

Q1: Can I choose a delivery time slot?
A1: Delivery times depend on the courier assigned to your order.

Q2: How do I file a complaint against a courier?
A2: Contact the courier's local customer service hotline listed in your order tracking.

Q3: How long does delivery take?
A3: Typically within 7 working days from order dispatch.

Q4: What should I check when receiving the package?
A4: Ensure the outer packaging is intact. If damaged, you may refuse delivery.

Q5: Do I need to show ID to receive the package?
A5: No. The courier delivers to the address provided; anyone at that address can sign for it.

Q6: Someone else signed for my order. What should I do?
A6: Contact the courier company using the information in your order tracking.

Q7: How do I track my order?
A7: Use the tracking number provided by the courier listed in your order details.

If you have further questions, contact us 24/7 at service@mail.rsbtmd.com.