Return & Exchange Policy

We stand behind the quality of our hardware tools. You may return or exchange eligible items within 7 days of receipt (subject to actual delivery date) under the following conditions:

Eligible for Return/Exchange:

• The product has a manufacturing defect.
• The product was damaged during transit.
• The wrong item was shipped (does not match the order).

Not Eligible for Return/Exchange:

• Customized or personalized items.
• Products that have been used (e.g., power tools that have been powered on).
• Items with worn or damaged functional parts or accessories.
• Items with missing or severely damaged original packaging that affects resale.
• Other items identified as non-returnable at the time of purchase.
• Any item not in its original condition.

How to Apply

1. Personal Reason Returns: Within 7 days of receipt, email our after-sales service center with your order number, name, and phone number. We will respond within 1–3 working days. Return shipping costs are your responsibility.
2. Quality/Defect Returns: Within 7 days of receipt, email service@mail.rsbtmd.com with the same details. We will respond within 1–3 working days. Return shipping costs are covered by us.
3. Refund Process: After the returned item is received by the courier, we will process your refund within 15 working days.

Please contact our 24-hour online customer service with your order number, name, phone number, and reason for return.